Terms and conditions

GENERAL TERMS AND CONDITIONS OF CONTRACT

1.- Legal Framework
In compliance with current regulations, the entity CORDUCON XXI SL, which operates online through this website CORDUCON.COM, sets out below the general terms and conditions of contract for the products and/or services offered through the site, from which the rights and obligations of the parties arise.

2.- Identification
These General Terms and Conditions of Contract (hereinafter "Conditions") are intended to regulate the relationship between CORDUCON XXI SL (hereinafter the "Provider") and the customers (hereinafter the "User"), regarding all transactions made through the online store website.

2.1.- Offering Company
COMPANY NAME: CORDUCON XXI SL
TRADE NAME: CORDUCON XXI SL
CIF: B56016892
ADDRESS: CALLE RIBERA ALTA 51
CITY: PUENTE GENIL
PROVINCE: CÓRDOBA
POSTAL CODE: 14500
PHONE: 678857931
EMAIL: shop@corducon.com

2.2.- The User
The term user or client refers to the internet user who acquires such status through registration on the website using a form and is assigned a username and password, for which they have full responsibility for use and custody, and are responsible for the accuracy of the personal data provided to the provider, as will be detailed in the User Registration section.

3.- Acceptance
By accepting these Conditions, the User declares:

  1. That they are a person with the capacity to contract according to current legislation.

  2. That they have read and accept these Conditions.

4.- Availability
The User will always and in any case have access, prior to the start of the product contracting process, to the conditions, which may be stored and/or reproduced on a durable medium.

5.- Validity or Duration
The period of validity or duration of these Conditions and specific contracting conditions will be the time they remain published on the aforementioned website and will apply from the moment the User uses the website and/or proceeds with the purchase of any products.

6.- Modifications
The provider reserves the right to unilaterally modify these Conditions, without affecting goods or promotions previously acquired by the User before the modification.

The User agrees to carefully read the contracting conditions each time they contract any product, as they may have been modified since the last time they accessed.

7.- Nullity
If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will only affect that provision or the part thereof that is null or ineffective, with the rest of the Conditions remaining in force.

8.- Purpose of the Contract
The purpose of this contract is to regulate the contractual purchase relationship between the provider and the user from the moment the latter accepts the purchase during the online contracting process using the mechanisms outlined below.

The contractual purchase relationship involves the delivery, in exchange for a specific publicly displayed price on the website, of one or more specific products.

Each of these products may be subject to specific regulations through the particular contracting conditions of each one, detailed in the warranty, returns, withdrawal section, or in the product's technical sheet, due to the different formats, packaging, or nature of the products.

9.- User Registration
The User may register on the website using the “Register” button at the top right. They must enter the required personal data: name, surname, company, tax ID, email address, password, and date of birth. Registering as a user of the store will allow access to the website, purchasing products, and receiving newsletters with company and product information.

The user will choose a username and password and agrees to use them diligently, not make them available to third parties, and notify the provider of their loss or theft or potential access by an unauthorized third party, so the provider may proceed to immediately block them. The user is fully responsible for their use and custody and for the accuracy of the personal data provided.

The user may not choose usernames intended to mislead others by identifying the user as a member of the provider, or use offensive, insulting expressions, or those contrary to law or moral standards.

10.- Geographical Scope
This website corducon.com/shop operates and sells throughout Spain. Hereinafter, this geographical scope will be referred to as “the Territory.” Therefore, it only ships and distributes products within the Territory. The use of this website and any purchase made through it are considered made in Spain and are thus subject to current Spanish laws and regulations. The Provider does not accept or deliver orders outside the mentioned Territory.

This is without prejudice to the fact that we may soon offer services in currently excluded areas, in which case it will be announced in advance on this website.

11.- Product Information
The Provider pays close attention to the information regarding product features through technical descriptions and photographs illustrating the products.

All this is done within technical limits and in accordance with market standards. The descriptive sheet will include a contact form for more detailed information or, for convenience, a link for additional information if possible.

12.- Taxes, Currency, and Shipping Costs
In accordance with current regulations, all purchases made through the website are subject to Value Added Tax (VAT). Prices include VAT and are always expressed in Euros (€). These prices, unless expressly stated otherwise, do not include shipping costs or any other additional services linked to the purchased product.

13.- Language of the Contract
The contracting process and pre-contractual information are available in Spanish and English, and this will be the language used to carry out the contract.

14.- Steps in the Contracting / Purchase Process

14.1.- Registration
To start the product purchase process on corducon.com/shop, it is first necessary to register as a user by clicking the “Register” button on the main page and filling in the required data.

The registration system does not verify users during the registration process. A welcome email is sent prior to activation. Once successfully registered, users can log in with their credentials to their profile control panel to manage available functions, such as accessing their customer record, editing data, addresses, order history, credit notes, and discount coupons.

Once registered, users may proceed to purchase their product(s).

14.2.- Purchase Process
The purchase process is simple and easy:

  • Summary of products added to the shopping cart

  • Option to proceed as guest or registered user

  • Confirmation of personal data

  • Shipping method (currently only “Click-and-Collect”)

  • Payment method

Important provisions during the purchase process:

15.- Product Availability
Product purchases are subject to availability. If a product is not in stock, it is clearly marked as “on request.”

16.- Product Types
The website offers a wide variety of products derived from natural and artificial stone manufacturing (sinks, countertops, shelves) categorized for easy browsing.

17.- Maximum Order Amount
There is no maximum order amount.

18.- How to Expand or Cancel My Order
To expand an order, you may do so as long as the purchase has not been finalized by clicking “Continue shopping.”
To cancel an order after purchase, it may be cancelled and refunded provided the product is not personalized. Personalized orders cannot be canceled once placed.

To request order cancellation, email shop@corducon.com or call 678857931.

19.- Shipping Costs and Methods / Delivery Time
Products are currently to be picked up at the physical store; therefore, shipping costs are not currently displayed.

20.- Delivery Time
Delivery times range from 24 hours to several days depending on product complexity and material stock, as products are custom-made.

21.- Invoice
Where can I view my invoice? Invoices can be accessed and downloaded from the user's control panel under “My Account” > “Order History.” After locating the desired order, click “PDF” or “Details” and then “Download your invoice as PDF.” Invoices are also emailed.

22.- Value Added Tax
According to current regulations, all purchases made via the website are subject to VAT.

23.- Payment Methods
The User may choose the payment method:

A) Credit/Debit Card, providing:

(i) Full name
(ii) Card number
(iii) CVV/CVC
(iv) Expiry date

Once you’ve validated all information (items, shipping method, delivery and billing address), you’ll be able to select your payment method and enter your data.

If the payment platform reports card denial, the order will be automatically canceled, and the customer will be informed immediately. Cards issued outside of Spain are not accepted.

B) PayPal
You may pay via PayPal. If you choose this method, your PayPal account billing address will override any address previously entered.

CASH ON DELIVERY IS NOT ACCEPTED.

Card data is not stored in our database; it is entered directly on the secure page of the selected bank.

24.- General Provisions on the Payment Process

  • The User’s payment order implies acceptance of these General Conditions and the particular conditions of the order.

  • For any selected payment method, all payments are subject to the terms of the financial institutions or secure payment platforms (e.g., Visa, Mastercard, Iupay, etc.).

  • Upon successful payment, the User will receive two confirmation emails detailing:

    • Contracted services and their description.

    • Products sent to the specified address.

The User always has access to their orders and corresponding invoices on the website.

The Provider reserves the right to cancel payments or orders if there is any indication of fraud and will report any suspicious activity to the relevant authorities.

25. Returns of defective, damaged or incorrect products or exercising the right of withdrawal

Once you have received your order, you may withdraw from your purchase, provided that the product has not been used, is in its original packaging or one that ensures the product will not be damaged, and includes the corresponding manuals, as well as all original accessories or promotional gifts if applicable, within 14 calendar days after receiving your order.

Please note that by exercising your right of withdrawal, a refund will be issued for the amount paid for the product(s), including the purchase amount and, if applicable, the cost of delivery using the least expensive standard delivery method. Likewise, if you choose to have the product collected from your address, the collection costs will be borne by the customer.

Items may not be returned under the right of withdrawal if their original packaging has been opened or is not intact, or if the product has been personalized for the customer. In this sense, the return of any products that show any signs of tampering with the box’s protective film or wrapping will not be accepted. If returned under such conditions, the value of the item will be depreciated.

For products that must be opened and used to determine whether they function properly, the Provider will require that the returned product is in perfect condition, and also includes all its components, packaging, and wrapping.

Furthermore, the following must be ensured:

a) It has not been used incorrectly or negligently, has not been handled inappropriately or carelessly, and has not been subjected to abnormal or harmful conditions.
b) It has not been involved in any accident or damaged while attempting to repair or modify it.
c) It has not been used contrary to the manufacturer’s instructions.
d) It has not deteriorated due to normal wear and tear after reception.

If the product does not meet the requirements stated above, we may, at our discretion, decide not to repair or replace the product or refund the amount paid. We may also request that you reimburse all transport and inspection costs according to current standard rates. To process this reimbursement, we may charge the mentioned costs to your credit or debit card account or use the payment data provided when placing the order.

In the case of a defective product, the Provider will proceed, as appropriate, with the repair, replacement, price reduction or termination of the contract, all of which will be free of charge for the consumer.

If you consider that the product delivered is not as stipulated in the Contract, has been damaged during shipping, or is incorrect, you must contact us immediately through our contact form, providing product and damage details, or by calling +34 678 857 931 during our customer service hours or as stated in the Customer Service section.

Once the return request is reviewed and necessary checks are made, we will confirm via email and proceed with collecting the product at the delivery location.

We will thoroughly examine the returned product and notify you by email within a reasonable period whether a return or replacement is appropriate. The return or replacement will be processed as soon as possible, and in any case within 14 calendar days from the date we confirm via email that the non-compliant item will be returned or replaced.

Amounts paid for products returned due to proven defects or faults will be fully refunded, including any delivery costs incurred in delivering the item. The refund will be made using the same payment method used for the purchase.

Rights recognized by current legislation remain unaffected.

We do not allow exchanges of one item for another. In such cases, you must proceed with a return and place a new order.

If you have received an incorrect order, call our customer service at +34 678 857 931 or email us at shop@corducon.com. We’ll be happy to help you resolve the issue.

26. Exceptions to the right of withdrawal

The right of withdrawal does not apply to the delivery of:

    • Products whose nature may be altered.

    • Personalized products.

27. Customer Service: Help, Suggestions, and Complaints

You may contact our Customer Service at any time for help, to make suggestions, or submit complaints by writing to shop@corducon.com, calling +34 678 857 931 from 8:00 to 14:00, or visiting us at C/ Estepa 7 (14500) Puente Genil.

28. Product Warranty

All items offered on our website carry an official warranty under the terms legally established from the date of delivery or for the legally established period.

This warranty does not cover damages caused by negligence, impacts, improper use, or unauthorized manipulation, nor materials worn from normal use.

The Provider reserves the right to request a technical service inspection to verify the origin of the issue. If the defect is found to be caused by an external factor, the repair will be billable. If the warranty applies, the product will be repaired, replaced, discounted, or refunded as legally established.

To claim a warranty, contact our Customer Service by phone or email. They will inform you of the process to follow.

29. Rights of the Provider

    • Maintain, modify, or suspend the website without prior notice.

    • Modify offer prices.

    • Refuse orders due to stock shortages or non-payment by the customer.

    • Deny access to the website tools to customers who violate these conditions.

    • Collect the amount for purchases once the transaction is accepted.

    • Retain ownership of the item until full payment is made by the customer.

    • Prohibit reproduction, transfer, or dissemination of the information published by the Provider without explicit permission.

    • Correct or amend human or technical errors.

30. Limitation of Liability

All information provided by the User to the Provider through the relevant forms must be truthful. It is the User’s responsibility to keep this information updated. The Provider is not liable for damages resulting from false, insufficient, inaccurate, or incorrect information.

Access to the website does not imply any obligation by the Provider to verify the authenticity, adequacy, accuracy, or completeness of the User-provided information.

The Provider will not be liable where parents, guardians, or legal representatives of minors or incapacitated persons must authorize access, information provision, or use of the site or its services. These parties must supervise the access and use by the minor or incapacitated person.

Access to Content by Users does not obligate the Provider to ensure the absence of viruses or harmful elements. It is the User’s responsibility to have adequate tools to detect them. Therefore, the Provider is not responsible for potential damages caused to Users' or third parties' devices while accessing the Content.

The Provider will not be liable for interruptions to electricity or telecommunications services that prevent Users from using the services offered.

31. Governing Law and Jurisdiction

These conditions shall be governed and interpreted according to Spanish law, unless expressly stated otherwise. The Provider and the User agree to submit any disputes arising from the provision of products or services covered by these conditions to the Courts and Tribunals of the User’s residence.

If the User resides outside Spain, both parties waive any other jurisdiction and submit to the Courts and Tribunals of the WEBSITE OWNER's domicile.

32. Online dispute resolution platform for consumers and traders

The European Commission has launched a platform to help consumers and traders resolve disputes relating to online purchases.

Platform link:

32. Online dispute resolution platform for consumers and traders

The European Commission has launched a platform to help consumers and traders resolve disputes relating to online purchases.

Platform link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN